We understand that growers and agents may initially choose Global Ag for our products, but we know that retaining their business and creating long-term relationships requires outstanding service. When our competitors derive over 90% of their premium from crops and products in the Midwest or South, it is impossible for them to allocate the time, money, and resources that are critically necessary to improve the delivery of specialty crop insurance. In contrast, the organizational structure and design of Global Ag was based on answering the following question: How can a crop insurance provider best serve specialty crop producers and agents?
We must offer a perfect product delivered by knowledgeable and honest agents in a timely and responsive manner.
Global Ag endeavors to create a true culture of service. We are a flat and fast organization: one office, an exceptional team, no bureaucracy, and 24/7 access to senior management. We have pushed decision making “into the field” by empowering our employees to take ownership of issues and resolve them appropriately. Every interaction is an opportunity for us to build and sustain customer trust.
We also know how frustrating it is when people are not responsive so we have established company-wide communication standards and internal Service Level Agreements (SLAs) for policyholders and agents. The entire team at Global Ag was built on the recruitment of functional “All-Stars”, those who have a wealth of experience and a track record of high performance.
As growers diversify their operations to include acreage outside of the United States, many are faced with risks and exposures that can’t be addressed through standard crop insurance policies. Adequately addressing those needs requires technical expertise combined with a global reach; it requires Global Ag. Give our office a call to learn more.
Global Ag’s crop insurance processing system, GlobalAgWorks, includes functionality and features designed and developed specifically for specialty crop agents. We want to help our agents become more efficient by optimizing workflows and reducing keystrokes. We have invested in and leveraged technology to save you time and money. Rather than starting with a system designed for “corn & beans” and trying to modify it for perennials, we started with specialty crops in mind. Our adjusters are equipped with tablet PCs in the field for real-time processing and almost immediate payment of claims.
Recent changes in crop insurance regulations and legislation demonstrate a dire need for specialty crop grower and agent advocacy. As the only crop insurance provider headquartered west of the Rocky Mountains, Global Ag is uniquely positioned to represent producers, partners, and other interested parties at industry meetings and events. We are committed to ensuring your long-term viability and success.